Last updated on 2022-10-20.

Airsequel is a product offered by Feram GmbH (”we”, “us”, “our”, or “Airsequel”) according to the terms and conditions in this Agreement. By using any of our web services (“Cloud Services”, or “Platform”) you agree to this Agreement. If you represent an organization, you represent and warrant that you are authorized to agree to this Agreement on behalf of your organization.

Usage

Payment terms

When you sign up for a monthly plan, all subscription fees will be payable in advance at the beginning of each monthly cycle. You will be able to cancel your monthly subscription at any time which will give you access to our Platform until the end of that cycle, after which no further payments will be taken. If you sign up to an annual plan, this is a non-refundable payment which will be payable in advance. This will then provide you with access for a 12 month period.

Check out our pricing page for an overview of available plans.

Limits

In the event you exceed the limit of your current plan, we will provide you with a 3 days’ notice to reduce your usage and adhere to your limits again. We will also inform you about the pricing terms for prolonged over-usage. If your usage is still exceeding the limits after this grace period, we will start charging the communicated additional fees and include them in the next invoice or issue additional monthly invoices if you are on a yearly billing plan.

Check out our pricing page for a detailed listing of all applicable limits.

Guarantees

Any usage of unofficial or uncodument functionalities and platform features nullifies any guarantees about uptime and functionality of Airsequel. Furthermore, it may lead to removal of your account and / or deployed apps. If you’re unsure, please request feedback via email.

Service Level Agreement

Airsequel provides performance standards as detailed below. This Service Level Agreement (”SLA”) applies only to Airsequel Enterprise Cloud deployments and does not apply to any other product.

If we do not achieve and maintain the Monthly Uptime Percentages described in the table below, you may be eligible for a Service Credit.

Definitions